PRIVACY POLICY

When you use our Subscription IPTV 8K service, we may collect certain information to provide you with the best possible experience. The information we collect is minimal and only what is necessary to deliver our service.

• Contact Information — Your name, phone number (WhatsApp), and email address provided when you contact us to order or get support.
• Device Information — The type of device you use (Smart TV, Firestick, Android Box, etc.) to help us provide accurate setup instructions.
• Subscription Details — The plan you subscribed to, activation date, and renewal dates.
• Technical Data — Basic connection data used to optimize your streaming experience and resolve technical issues.
• Payment Confirmation — Proof of payment to activate your subscription. We do NOT store your full card details.

We use the information we collect solely to operate, maintain, and improve our Subscription IPTV 8K service. Your data is never used for purposes unrelated to your subscription.

• To activate and manage your IPTV subscription and send you your login credentials.
• To provide customer support via WhatsApp and email, including setup help and technical assistance.
• To process renewals and notify you before your subscription expires.
• To troubleshoot technical issues such as buffering, connectivity problems, or device compatibility.
• To send important service updates including maintenance notices or policy changes.
• To improve our service by understanding how customers use and interact with our IPTV platform.

We take your privacy extremely seriously. Your personal information is never sold, rented, or traded to third parties under any circumstances.

• We do NOT sell your personal data to any third party, advertiser, or data broker.
• We do NOT share your contact details with outside companies for marketing purposes.
• In rare cases, we may share data with trusted technical partners who assist in delivering our service — and only under strict confidentiality agreements.
• We may disclose information if required by law or to protect the rights, safety, and property of our users and our service.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Encrypted Communications — All messages and data exchanged via WhatsApp are end-to-end encrypted.
• Secure Storage — Customer data is stored in protected systems with restricted access.
• Limited Access — Only authorized team members can access customer data, and only when necessary to provide support.
• Regular Security Reviews — We continuously review and improve our security practices to stay ahead of threats.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our pages.

• Essential Cookies — Required for the website to function properly. These cannot be disabled.
• Analytics Cookies — Help us understand how visitors use our website so we can improve it. All data is anonymized.
• Preference Cookies — Remember your settings and preferences for a better experience on return visits.

You can control and disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

You have full rights regarding your personal data. We respect these rights and are committed to honoring them promptly and transparently.

• Right to Access — You can request a copy of all personal data we hold about you at any time.
• Right to Correction — You can ask us to correct any inaccurate or incomplete information about you.
• Right to Deletion — You can request that we delete your personal data. We will comply unless we are legally required to retain it.
• Right to Object — You can object to how we process your data in certain circumstances.
• Right to Portability — You can request your data in a portable, machine-readable format.
• Right to Withdraw Consent — You can withdraw your consent to data processing at any time by contacting us.

To exercise any of these rights, contact us at teams3804@gmail.com or message us on WhatsApp: +212 708 046 477. We will respond within 7 business days.

We take the security of your payment information very seriously. All financial transactions are handled with the highest level of care and security.

• We do NOT store your full credit card numbers, bank account details, or payment credentials on our servers.
• Payments are processed through secure, trusted payment channels. We only retain a confirmation of successful payment.
• All payment-related communications are conducted through encrypted, private channels.
• In case of a refund request under our 7-Day Money-Back Guarantee, we process it quickly and securely through the same payment method used.

Our Subscription IPTV 8K service is intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately at teams3804@gmail.com and we will delete the information promptly.

Our service integrates with certain third-party platforms to provide you with the best streaming experience. These third parties have their own privacy policies which we encourage you to review.

• WhatsApp — Used for customer support and order communication. Subject to Meta's Privacy Policy.
• TiviMate / IBO Player — Third-party IPTV player apps with their own terms and privacy policies.
• Payment Processors — Secure third-party payment providers used to handle transactions.
• Content Delivery Networks — Used to deliver high-quality 4K and 8K streams with minimal latency.

We are not responsible for the privacy practices of third-party services. We encourage you to read their privacy policies before using their platforms.

We retain your personal information only for as long as necessary to provide our service and fulfill the purposes described in this Privacy Policy.

• Active Subscriptions — Your data is retained for the full duration of your active subscription.
• After Cancellation — We retain basic data for up to 90 days after cancellation for support and refund purposes.
• Deletion Requests — Upon a valid deletion request, we will remove your data within 14 business days.
• Legal Requirements — Some data may be retained longer if required by applicable law or regulation.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

• When we make significant changes, we will notify you via WhatsApp or email before the changes take effect.
• The updated date at the top of this page will always reflect when the policy was last revised.
• Your continued use of our service after any changes constitutes your acceptance of the updated policy.
• If you do not agree with the updated policy, you may contact us to cancel your subscription and request deletion of your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We are always happy to help.

• WhatsApp: +212 708 046 477 — Fastest response, reply in 3–7 minutes
• Email: teams3804@gmail.com — We reply within 24 hours
• Phone: +212 708 046 477 — Available 24/7
• Support Hours: 24 Hours a Day, 7 Days a Week

We are committed to resolving any privacy concerns quickly and transparently. Your trust is our highest priority.