REFUND POLICY

To be eligible for a refund, your request must meet the following conditions:

• ✓ Your refund request is submitted within 7 days of your subscription activation date.
• ✓ You contact us via WhatsApp (+212 708 046 477) or email (teams3804@gmail.com).
• ✓ You provide your order details such as your phone number, email, or subscription plan to help us locate your account.
• ✓ The request is made in good faith — we trust our customers and do not require extensive justification.

Requesting a refund is simple and takes less than a minute. Follow these easy steps:

Once your refund request is approved, we process it as quickly as possible. Here is a general timeline of what to expect:

• ›Approval: We confirm your refund request within a few minutes of contacting us on WhatsApp.
• ›Processing: Refunds are initiated within 24 to 72 hours of approval.
• ›Bank Transfer / Card Refund: May take 3–7 business days to appear in your account depending on your bank or payment provider.
• ›Digital Wallets: Refunds to digital payment methods are typically processed faster, within 1–3 business days.

While we aim to accommodate all refund requests, there are certain situations where refunds cannot be issued. Please read these carefully:

• ✗After 7 Days: Refund requests submitted more than 7 days after the subscription activation date are not eligible.
• ✗Abuse of Policy: Customers who have previously received a refund and subscribe again are not eligible for a second refund.
• ✗Violation of Terms: If your subscription was terminated due to a violation of our Terms of Service, no refund will be issued.
• ✗Internet Issues: Refunds are not issued for issues caused by the customer's own internet connection, ISP blocking, or slow network speed.
• ✗Change of Mind After 7 Days: Refunds cannot be processed after the 7-day window has passed, regardless of the reason.

In certain circumstances, we may offer a partial refund rather than a full refund. This is evaluated on a case-by-case basis with full fairness and transparency.

• › If you subscribed to a longer plan (3, 6, or 12 months) and request a refund after 7 days but have not used a significant portion of your subscription, we may consider a pro-rated partial refund at our discretion.
• › If there was a major service disruption lasting more than 48 consecutive hours that we were unable to resolve, a partial credit or refund may be offered.
• › Partial refund decisions are made fairly and communicated clearly via WhatsApp or email.

You may cancel your subscription at any time. Here is what you need to know about cancellations:

• › To cancel, simply message us on WhatsApp (+212 708 046 477) or email teams3804@gmail.com.
• › Cancellations within the first 7 days are eligible for a full refund under our money-back guarantee.
• › Cancellations after 7 days will deactivate your service at the end of your current billing period. No partial refund is issued for the unused period after 7 days.
• › There are no cancellation fees — cancelling your subscription is completely free.
• › After cancellation, your account access will remain active until your subscription period ends.

Before submitting a refund request due to a technical issue, we strongly encourage you to contact our technical support team first. In most cases, we can resolve any issue within minutes.

• ✓ Our technical team is available 24/7 to fix buffering, freezing, login, or setup issues.
• ✓ We can typically resolve most technical problems in under 10 minutes.
• ✓ If we are unable to fix a confirmed technical issue on our end within 48 hours, you will be fully eligible for a refund.
• ✓ We may offer a subscription extension as compensation for any confirmed service downtime.

We offer a free trial to all new customers who wish to test our service before committing to a subscription. We strongly encourage you to use the free trial first.

• › Free trials are available on request — simply message us on WhatsApp.
• › The free trial allows you to test channels, quality, speed, and compatibility with your device before paying.
• › Free trial accounts are not eligible for a refund as they are provided at no cost.
• › If you subscribe after a trial and are still not satisfied within 7 days, you remain eligible for our full money-back guarantee.

Subscription renewals are handled manually — we do not charge you automatically. Here is how renewals and refund eligibility work:

• › We will notify you before your subscription expires via WhatsApp or email so you can decide whether to renew.
• › Renewals are only processed when you choose to renew — we never charge you automatically.
• › If you accidentally renew and contact us within 24 hours, we will issue a full refund for the renewal payment.
• › Renewal payments are subject to the same 7-day refund policy as new subscriptions.

We handle all refund disputes with complete fairness and transparency. Our goal is always to reach a resolution that satisfies the customer.

• › If your refund request is denied and you disagree with our decision, contact us again and explain your situation in detail. We will review it with fresh eyes.
• › All disputes are reviewed by a senior team member to ensure a fair and unbiased outcome.
• › We aim to resolve all disputes within 3 business days of the dispute being raised.
• › Our team can be reached at teams3804@gmail.com or WhatsApp +212 708 046 477 for any dispute-related communication.

To request a refund, ask a question about this policy, or resolve any issue, please contact us through any of the following channels. We are always available and happy to help.

• 💬WhatsApp: +212 708 046 477 — Fastest method, we reply in 3–7 minutes, available 24/7
• ✉️Email: teams3804@gmail.com — We reply within a few hours
• 📞Phone: +212 708 046 477 — Available 24 hours a day, 7 days a week

When contacting us about a refund, please include your subscription email or phone number and the reason for your request (optional but helpful). We will handle your case promptly, professionally, and with full respect.