Frequently Asked Questions

1How do I place an order? ▾

Contact us on WhatsApp or email with:

• Plan: 1 / 3 / 6 / 12 months
• Device: Firestick, Android, Smart TV, iOS, PC
• App: TiviMate, IBO Player, Smarters, etc.

We’ll send activation details and setup steps.

2How fast is activation? ▾

Usually within minutes after payment confirmation. If you message WhatsApp, include your plan and device/app for fastest setup.

3Which IPTV apps are supported? ▾

Most popular apps work, including TiviMate, IBO Player, Smarters Pro, Smart IPTV, and many others. If your app supports M3U or Xtream Codes, it should be compatible.

4Which devices are supported? ▾

Firestick/Fire TV, Android TV boxes, Smart TVs, phones/tablets (Android & iOS), Windows/Mac, and more. If your device can run an IPTV app, you’re good.

5Do you provide M3U or Xtream Codes? ▾

Yes. We provide the login format supported by your app (M3U or Xtream). Tell us which app you use.

6Why is my stream buffering? ▾

Most buffering is caused by internet/Wi-Fi or device limits. Try:

• Use Ethernet (or 5GHz Wi-Fi) if possible
• Lower quality from 4K → FHD temporarily
• Restart router + device
• Try a VPN if your ISP throttles streaming

7What internet speed do I need? ▾

Recommended minimum:

• HD: 10+ Mbps
• FHD: 20+ Mbps
• 4K: 35+ Mbps

Stable connection is more important than peak speed.

8How do I setup on TiviMate? ▾

Open TiviMate → Add playlist → Choose Xtream or M3U → Enter details we provide → Save → Update EPG (optional).

9How do I setup on IBO Player? ▾

Install IBO Player → note MAC/Device ID → send it to us → we activate and upload your playlist → restart app.

10EPG not working — what to do? ▾

Refresh EPG inside your app, check time zone/device clock, and re-load the playlist. If it still fails, message support with your app name.

11Can I renew my subscription? ▾

Yes. Send your current username (or a screenshot) and the plan you want (1/3/6/12 months). We renew without losing favorites in most apps.

12Can I change my plan later? ▾

Yes. Contact support and we’ll help you upgrade or extend (depending on your current status).

13How do I contact support? ▾

WhatsApp: +212681180145
Email: khayrouniamin@gmail.com
Include: plan, device, app, and your issue details.

14Does it work on Smart TVs? ▾

Yes—Android/Google TV and many Smart TVs via IPTV apps. If your TV supports an IPTV player, it will work.

15Should I use a VPN? ▾

Use a VPN if you notice ISP throttling, frequent buffering, or regional blocks. Choose a fast server close to your location.

16Playlist not loading — what to check? ▾

Check internet connection, verify username/password, confirm URL is correct, and ensure your subscription is active.

17What details should I send for quick help? ▾

Send: plan, device model, app name, a screenshot/video of the issue, and your internet type (Wi-Fi 2.4/5GHz or Ethernet).

18Do you offer reseller options? ▾

If you want reseller pricing, contact us on WhatsApp with “Reseller” and we will share available offers and conditions.