Refund Policy

This Refund Policy explains when refunds may be available, what is not refundable, and how to request support for an order.

Refund Rules

Updated 2026

Important STREAM 8K is a digital service. Once access is delivered and used, refunds may be limited. If you have any issue, contact us first — we will try to fix it fast.

1) Eligibility

You may be eligible for a refund only if the service cannot be delivered or cannot work due to a technical issue on our side, and our support team is unable to resolve it.

Request must be submitted within a reasonable time after purchase.
You must provide proof of purchase and your account/order details.
You must cooperate with troubleshooting steps (device/app/internet checks).

2) Non-Refundable Cases

Refunds are generally not provided in these cases:

Customer changes their mind after activation.
Wrong app/device purchased without checking compatibility.
Internet/Wi-Fi issues, ISP throttling, or local network problems.
VPN/proxy issues caused by the user’s VPN settings or slow VPN servers.
Service already used for a significant period after activation.
Account shared or used on more connections than allowed.
Loss of access due to user actions (password sharing, device bans, app modifications).

3) Troubleshooting First

Before approving any refund request, we may ask you to:

Restart your device and router
Try a different IPTV app (TiviMate, IBO Player, Smarters, etc.)
Test on another device
Use a VPN only if needed (and choose a fast nearby server)
Send screenshots/videos of the issue

4) Partial Refunds

In some situations, a partial refund may be offered if the subscription has been used. This depends on usage time and the reason for the request.

5) Refund Method & Processing Time

Approved refunds are typically returned via the original payment method when possible. Processing times depend on the payment provider/bank and can take several business days.

6) Chargebacks / Disputes

If you open a payment dispute without contacting support first, your account may be suspended while we review the case. Please contact us first so we can fix the issue quickly.

7) How To Request a Refund

Subject: Refund Request
Order details: plan (1/3/6/12 months), date of purchase, method
Device & App: Firestick/Android/Smart TV + TiviMate/IBO/Smarters
Issue description: what happens + screenshots/videos

8) Contact

WhatsApp: +212681180145
Email: khayrouniamin@gmail.com

Note This policy may be updated at any time. The version shown on this page is the current one.